What is Digital Employee Experience (DEX)?
Digital Employee Experience (DEX) is a reflection of how effectively people interact with their digital workplace tools, allowing them to be engaged, proficient, and productive. DEX includes interfacing with technologies for workflow and productivity, communication and collaboration, learning and HR systems.
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DEX is becoming a progressively larger and more integral part of the overall employee experience, especially with the proliferation of remote and hybrid work environment options.
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EX Evolve have partnered with the leading Digital Employee Experience platform, Nexthink, to help organisations measure and drive improvements in DEX.
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Adopting a DEX strategy can provide a number of benefits to your organisation -
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Gain insight into unknown and unseen issues
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Reduce time to resolution of IT issues
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Proactively resolve issues before employees report them, and before they impact your wider workforce
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Automate fixes of common issues to reduce employee impact and workload of the Service Desk
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Measure the impact of changes to your IT estate
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Make data driven decisions to inform and feed into projects
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Prevent technology issues from impacting the productivity of your employees
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Improve communications and engagement between IT and your employees
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Clarify if there are actual issues or whether they are perceived issues
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Drive green IT initiatives
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Optimise hardware and software spend
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Adopting a Digital Employee Experience Strategy is a journey of continuous improvement. As your IT environment changes, being able to measure and quantify the impact of these changes is vital to ensure the success of your IT initiatives.
Our Experts Are the Best in the Business
At EX Evolve, we are dedicated to providing exceptional DEX consulting services to help organisations achieve their goals. Our team has many years of experience in End User Computing and Digital Employee Experience. We pride ourselves on our tailored solutions that create real business impact.
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We can help you drive improvements in your Digital Employee Experience so you can increase productivity and employee engagement and reduce costs, allowing you to focus on your core business and not be distracted by technology issues.
